99.999% Uptime SLA Explained

PJL Telecom backs every Business plan with a 99.999% uptime SLA. Five nines translates to less than 5 minutes of downtime per year.

How we achieve it

• 17 geographically distributed data centers — if one region has an issue, traffic moves automatically
• Automatic failover — no manual intervention required
• ClearlyIP SIP trunking — one of the largest, most reliable voice networks in the country, with its own redundant infrastructure
• 24/7 NOC monitoring — humans watching the system around the clock, not just automated alerts

What "uptime" doesn't cover

SLA covers the PJL platform and our upstream network. It can't cover a power outage at your office or a problem with your local ISP. We can help mitigate both: dual-WAN routers, cellular backup, and the PJL mobile app keep you reachable even when your local internet goes down.