System Changes: Adding Users, Updating Routing, Music on Hold

All system changes are included in your plan. There's no per-change charge and no waiting period (most changes are same-day during business hours).

Common changes

• Add or remove a user / extension
• Change call routing (who rings when a call comes in)
• Update business hours or holiday schedules
• Update auto-attendant menus and greetings
• Add or remove phone numbers
• Change voicemail notification email addresses
• Upload new music on hold
• Update E911 service addresses

Standard changes and bigger projects

Standard changes like the ones above are included. Some requests go beyond a standard change; if yours does, we'll tell you before we start, and premium support rates may apply.

You can also make many changes yourself in PJL Connect, but there's no need to: making them for you is part of the service.

How to request

Email [email protected] with what you want changed. The more specific, the faster the turnaround. For changes that affect call handling, we'll confirm before we apply them. We can also schedule changes for a specific time (e.g. after hours so it doesn't disrupt calls).