MicroSIP Not Connecting After a Password Reset

If MicroSIP still has your old login credentials saved after a password reset, repeated login attempts can cause your IP address to be blocked.

Contact support to have the block checked and removed. Once you receive updated login details:

  • Update the credentials saved in MicroSIP.
  • Save the changes. MicroSIP will register automatically; you do not need to restart the app.
  • Test both incoming and outgoing calls.

If the phone still does not work, contact [email protected] or call 1-855-444-0244. Never send your password to support.

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If you still can't find an answer to what you're looking for, or you have a specific question, open a new ticket and we'd be happy to help!

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