Hotel Guest Room Phone Has No Dial Tone

More than two rooms without dial tone: call us right away

When several rooms lose dial tone at once, the gateway that serves those rooms is the likely cause, not the individual phones. Call 1-855-444-0244 right away. We can reboot gateways remotely, and anything beyond that usually needs an on-site visit.

One room

1. Go to the room and check that the phone cord is firmly plugged into the wall jack. Wiggle it a little; that sometimes restores the connection.
2. Swap in a phone from another room that you know works. If that phone has dial tone, the original phone is the problem.
3. Still no dial tone? Open a support ticket or call us.