Common Billing Questions

When am I billed?

Invoices are issued monthly on the anniversary of your service start date. Payment is due upon receipt.

Why are there taxes on my invoice?

Telecom services are subject to federal and state taxes, plus local utility surcharges in some areas. These are passed through directly — PJL Telecom does not mark them up.

Do you prorate if I add a number or service mid-month?

Yes. Changes that affect your monthly rate are prorated to the day.

What if I overpay or pay twice?

The overpayment is credited to your next invoice automatically. If you'd prefer a refund, email [email protected].

Is autopay on?

Yes, autopay is on by default. You can turn it off in your billing account portal.

What happens if a payment fails?

There is a grace period of about 3 to 5 days before service is suspended for non-payment, and we'll try to reach you during that time.

Do you accept ACH / bank transfer?

Yes. Larger accounts often prefer ACH; contact us to set it up.