Call Recording: On-Demand and Automatic

Call recording is included on every Business plan — no add-on fee, no per-recording charge.

Modes

• Automatic — every call on the extension (or queue) is recorded automatically
• On-demand — the agent presses a feature code (or button on the desk phone) to start recording mid-call

Where recordings live

Recordings are stored on the admin portal and accessible by users with appropriate permissions. You can play back in the browser or download as audio files.

Legal note

Recording laws vary by state. Some states are "one-party consent" (the agent's consent is enough); others are "two-party consent" (you must inform the caller). Default best practice: have an announcement at call start that says calls may be recorded. We can add this to your auto-attendant on request.