Auto-Attendant / IVR Overview

An auto-attendant (also called an IVR — Interactive Voice Response) is the recorded menu callers hear, like "Press 1 for sales, press 2 for support." All Business plans include auto-attendants at no additional charge.

What you can configure

• Multiple menu levels (nested menus)
• Custom greetings (record yourself or have us produce them)
• Time-based routing — different menu during business hours vs. after-hours vs. holidays
• Dial-by-name directory
• Direct extension dialing during the prompt
• Repeat / return-to-main options
• Final destination when no key is pressed

Building yours

Our team builds the initial auto-attendant during onboarding based on your call-flow needs. Changes after launch — updated menus, new options, holiday hours — are included at no charge. Email [email protected] with what you'd like changed.